In this guide, we'll try to explain everything you need to know about managing collections for your bookings.
For managing your direct bookings coming from the Booking engine, you can decide which payment methods to activate. You can choose from:
Credit card
PayPal
Bank transfer
Payment on-site
If you want to activate the credit card payment method, you'll need to decide how you want to manage them. You have two options:
- Manage credit cards by charging them manually from your POS. To do this, you'll need to configure a security PIN that will allow you to access the credit card data. If you haven't configured it yet, you can see how to do it in this guide.
- Manage them automatically thanks to integration with a payment gateway. If you don't want to manage credit cards manually, you can consider integration with a payment gateway. You'll find the complete list of our partners in the settings > takings and terms of sale:
The most used are:
- Stripe
- Syspay
- Nexi
To understand which payment gateway is most suitable for your needs, we recommend checking their websites or contacting their support. We don't have information about the commission costs they require or other details that might be useful for you to decide which platform is most strategic for you.
If you've decided to integrate a payment gateway, you can also configure automatic collections. The collections for your bookings will be processed automatically following the rules you've configured.
It's important to know that you can also ask your guests to enter credit card data through the web concierge. This will be useful for bookings that you enter manually. The guest will be able to transmit credit card data to you securely, and you'll always have a payment method entered as a guarantee.
If you have a multi-account and want all your child accounts to have the same payment methods configured, the same payment gateway, and the same automatic collections, it's possible to configure all this information on your master account and copy it to the children*.
Regarding portals, all the information we've seen so far about automatic collections remains valid, but it's worth adding some details.
If you receive virtual cards from portals, you can create specific collection rules by setting the filter for card type and portal:
*WARNING: If you need to create an automatic collection rule by setting a filter for portal, you'll need to create it in the individual child accounts. It won't be possible to set this filter from the master account.
If you want to use automatic collections also for bookings coming from portals, we recommend paying attention to your configuration:
If you have associated more than one rate plan to your rooms
Then you'll need to create your collections by selecting the "apply to" option like this:
If you need specific information about payment management for Booking.com, you can consult this article.
If instead you want to connect VRBO, you should know that this portal reads the available payment methods from Octorate settings.
In this article you'll find all the information.
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