Access the Marketing > Web Concierge section, activate the entries according to the sections you want to be visible on your website.
From their personal confirmation page on the web, your customers will be able to check payments in real time (both, the ones that have been made and the pending ones). They'll be able to complete the payment of the reservation, add or modify their reservations in complete safety!
❗ You can ask your customers to access the WebConcierge to insert a valid credit card and pay amounts related to the tourist tax, for example, even if they selected a different payment method such as Paypal during the booking process or in the case of reservations coming from external OTAs that are already paid by bank transfer.
For this to be possible, the following requirements must be met:
- Have an active payment gateway to be able to process the collection
- WebConcierge must be active in the subscription
- Payment items in the Marketing> WebConcierge section set to Yes
(see first screenshot on this page) - There must not be a Virtual Card in the system
- No fiscal document (invoice / receipt) must have been issued
Click HERE for the full article on the Web Concierge.
Don't you have the Web Concierge yet? Send an email to sales@octorate.com
Talk to you soon!
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