Do you have doubts about managing payments for your Booking.com reservations? In this article we will try to clarify.
Depending on the settings configured for your facility in the portal extranet, you may encounter one of the following situations:
1) The customer pays at the facility (or according to its collection policies) and the portal provides the customer's real credit card data. In this case, the management of collections and credit cards follows the normal process for bookings by credit card. You can then decide whether to make manual debits or set up automatic collections. Real credit cards are indicated with a gray credit card icon.
2) The customer pays when booking on the portal and Booking.com generates a virtual card which it sends to the property. The yellow credit card icon will appear.
The virtual card will be activated based on the policies defined by the structure on the portal itself. In the booking details, under special requests you will be able to see when a virtual card will be activated:
You can provide specific automatic debit rules to charge virtual cards.
In settings > automatic collections section you can select this filter and activate collections only when the virtual cards are actually active, otherwise, any attempt at automatic collection made by the system when the virtual card is not yet active will give an error.
For example: in your booking account it is configured that the virtual cards are activated one week before the stay, in this case you can configure the automatic collection like this:
3) The customer pays when booking on Booking and the portal makes a bank transfer to the facility. The transfer will automatically appear in the booking detail and will include the commissions:
We also recommend you watch our Webinar about managing payments!
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