Would you like your guests to upload photos of their documents during online check-in? Here's how to set up this feature.
Setting up the document request
Go to Marketing > Web Concierge
On the right side of the page, find the Documentation section
Click the orange + button to add a new field
Customize the labels
You can create custom labels to indicate to guests which document to upload in each field. For example:
ID document - front
ID document - back
Passport
You can add as many fields as you wish.
To delete a field: click the [-] ❌ button
Important: remember to click Save at the bottom of the page to confirm your changes.
Making documents mandatory
If you want document upload to be mandatory, enable the appropriate option in the settings. This way guests won't be able to complete the web check-in without uploading the required files.
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How it works for guests
The guest accesses the Web Concierge
Clicks the button to complete the Web Check-in
Views the fields to upload document images
Uploads the required files
Clicks Save to complete the operation
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Where to find uploaded documents
You will find the saved pictures, right in the details of the reservation, in the guest list section!
ATTENTION: if you have a multi-account, you can see the photos by accessing the booking details from your son account.
🔔 Note: photos uploaded to the web concierge are automatically deleted 5 days after checkout.
Read the specific article on the Fast Check in!
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Talk to you soon!
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