If you've already created your rate plans, you should know that It is possible to associate a specific period with a tariff plan
This rate plan will be shown in the Booking Engine only if the guest searches for a stay within those dates.
What happens if the guest instead searches for a stay for dates between one rate plan and another?
Let's make an example:
In my property I have configured a rate plan for the low season, until May 31st with a flexible cancellation policy and a rate plan for the high season, starting from June 1st with a non-refundable cancellation policy.
If a customer tried to search for this room for a period between the two periods (Ex: 29 May - 2 June), these rate plans would NOT be visible.
If you still want the room to be available, we recommend activating the rate plan cross option for your rate plans.
In order for the rate plan cross to work correctly, our rooms and rate must have a particular configuration.
We must keep in mind that the rate plans must compete and will only compete if associated with the same room.
Example: In my facility I have a double room that I want to sell with the high or low season rate plan, depending on the period. The two rate plans created must both be associated with the same room code:
The two rate plans, associated with the same room code, will compete when a guest tries to book for a straddling period.
How do we determine which rate will be shown?
The booking engine will show the rate plan with the most restrictive cancellation policy for the guest.
In the case of the example, it would then show the high season rate plan with the respective non-refundable cancellation policy.
How can I understand which cancellation policy will be taken into consideration by the cross rate plan option?
As anticipated, the rate plan with the most restrictive cancellation policy for the guest is applied, therefore, in the case of the example, between a flexible rate and a non-refundable rate, the non-refundable is taken.
In the event that there are two flexible rates, the one that requires the greatest advance payment in order to cancel the reservation without penalties will be taken:
In the event that the number of days in advance coincides, the one requiring payment of the greater amount will be applied:
If the two competing price plans have the same cancellation policy, the price plan with the higher price will be shown.
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