Elisa S.
ยทCustomer success

Web Concierge: guide your guests to provide check-in and billing data in just a few clicks

Now you can create a guided path in the Web Concierge that leads your guests to enter, on their own and in just a few clicks, all the data needed for check-in and billing.

How to activate it

Go to Marketing > Web Concierge and enable the option "Require online check-in to be completed before accessing other sections". This way, the first screen your guests will see when accessing the Web Concierge will be the one for entering check-in data.

Once this option is enabled, a second setting will appear: "Require billing data to be entered during check-in".

By enabling it, after completing the check-in data the guest will be automatically redirected to the section for entering billing data.

The result

A single, seamless flow with no page changes: the guest is guided step by step to provide all the information that is mandatory for you.

โš ๏ธ WARNING: This feature will be available for bookings created after this feature is activated.

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