Are you trying to delete a derived rate?
Before to cancel a derived rate, you have to verify two things:
Is this rate mapped with OTAs?
If this room/rate is mapped with portals, you will see the icons of the connected portals like this:
If you see these symbols, DO NOT delete your fares from Octorate.
Check the portals and delete them in the extranets first, if you are sure you no longer need them.
Once done, contact us again.
2. Check if the rate you want to delete has any reservations assigned.
This step is very important, any reservations assigned to canceled rooms/rates will lose their assignment on the calendar.
If you have reservations in this rate, we recommend that you assign them to other rooms/rates first.
If you have made these checks, you can proceed with deleting your rate.
Click on the black little arrow on the left side and then click on delete for the rate you want to erase.
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