Do you need help responding quickly to all your guests' requests? From today you can have our virtual assistant as your ally!
We know that responding to guests' requests and curiosities is an important job that can take a lot of time.
Sometimes, the timely response to the various questions asked by guests can be one of the crucial evaluation elements for those who want to leave a review.
For these reasons, we decided to integrate our chat with artificial intelligence.
The virtual assistant will be able to answer your guests' questions using the information collected about your property and reservations.
Before you begin, remember that you will need to load credit into your Octorate account clicking on "My subscription".
In settings > OctoGPT you will find the control panel for this function.
In Custom settings to send AI you can freely enter additional information that you want to use in the Bot's responses:
ATTENTION: If you have a multi-account and are interested in setting the same information on your entire network, you can enter the information on your master account and it will automatically be overwritten
You can configure all the general information regarding your property and rooms directly in the appropriate sections in Octorate, you will find direct links to the dedicated sections:
To use this tool correctly, we invite you to check that all your property information is correctly entered:
Check your property information in Settings > Properties
Check the checkin/checkout times entered in booking engine evo > general settings
Check the details of your rooms/apartments in apartments/rooms > edit:
The description of the room/apartment, with information on the surroundings, the wifi password and useful information for guests:
Other details can be entered in the general characteristics section, such as square meters or amenities:
The amenities section can be enriched with detailed information that you can add to allow artificial intelligence to answer your guests' questions. The services that will be taken by the AI will have the symbol of a robot:
In this case, if a guest were to ask "Is the beach equipped?" , the chatbot will respond with the specific information added for this service.
The chatbot will respond to various requests using all the information entered in these fields. It is important to know that, at any time, your guest has the possibility to request direct contact with the staff of your facility; in this case, you will receive a notification.
In case the bot is unable to provide an adequate response, the conversation will automatically be forwarded to your team.
You will have the opportunity to see the report of messages sent from the appropriate section:
The report will give you the list of messages sent by the bot and the corresponding price calculated based on gpt chat commissions.
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