Good morning,

you can see the messages in the details of the reservations in the section Download Messages

Otherwise, if you have the option Octo · Messenger active on your account:

Click on the icon you see in the picture 💬 to access the Octo · Messenger

Here you fin all the OTA messages (Booking.com e Airbnb) and the ones belonging to the WebConcierge, in a system of joint management.

In order to filter the conversations, type the name of the customer or the resa reference number in the dedicated box on the upper-left side of the screen!

In the conversation, you will find some info related to the customer's stay (check-in/check-out, price) and you can access directly the reservation's details.

You can get back to potential Airbnb customers and send them customized offers, right from our platform! ⏩ access the conversation, click on the button [🎁] and specify the details of the offer!

Octo Messenger is also available for multi-property accounts: you can decide either to set it up on the main account or on the single son accounts!

Thank you for using our community!

Where can you see messages from guests on Octorate?