Hello,

From the Settings > Automatic Takings section, you can create customized cancellation policies from the dedicated section, on the bottom left side of the page.

You can then:
a. click on the [+] to add a new policy
b. edit an existing policy ✏️

c. delete an existing one

Let's create a new Cancellation Policy together!

Click then on the [+] and you will see this 👇 new screen

Here you can:

a. activate/deactivate the cancellation policy

b. choose a Name for it
in our case \"50% - 15 days prior the Check in\"

c. set up the policy rules

Whether it is Not Refundable

The number of days before the check in after which the policy will be applied, in case the customer cancelled the reservation 💳

The time limit
N.B. minutes cannot be selected

⚠️ WARNING! If you set the [Not Refundable] entry ON, you will not be able to specify a specific number of days without getting an error when saving. This happens because normally the property charges 100% for the Not Refundable rates, no matter when they are cancelled.

d. The amount to be charged in the case of a cancellation

the amount related to the first X nights

a percentage of the value of the stay

a fixed value

e. A Description

Add a title and a description that will be displayed, when making the reservation on the Booking Engine.*

Save your modifications!

*Do not forget to check the text present in the Booking Engine EVO > Texts > Edit > Cancellation Message section, if applicable.

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Find out
👉 how to assign a Cancellation Policy to a specific Rate Plan 🍴

⚠️ REMEMBER the charge of the amount in the case of a cancellation will be automatic, only in case you have a Payment Gateway set up in the Settings > Automatic Takings section.

Thanks for using our Community.

how to create a cancellation rule for a standard fare? how to create a cancellation rule for a non-refundable rate?