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Marc L.
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❓Questions ❗Answers 💬Discussions 📝New Releases ❗Replies

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Asked a question 2 years ago

Please see attached. It is not clear if this function with REFUND or CHARGE the guest?

Liked by Maddalena M.

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Asked a question 2 years ago

Hello, See attached. We had a period not stay during a date in the middle of their reservation period, and we agreed to ... is for Voyageur Motel, AZ9GH1

Liked by Lorea C.

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Asked a question 2 years ago

Hello - What is the best way to run a report to show all the "city tax" that we have collected... or all the "extras" that we have collected?

Liked by Elisa S.

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Asked a question 2 years ago

Please see the attached group reservations. We had one individual book 12 rooms. We want to issue one payment for them ... Please advise asap. Thanks!

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Asked a question 2 years ago

In the Reservations screen, why are some payment icons (dollar signs) green and some orange? Both say "paid" when you mouseover them. See this image please for an example.

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Asked a question 2 years ago

Refundable or not? This says "Refund" = YES. However, my settings should be Non-Refundable. Please confirm intention of this YES setting.

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Asked a question 2 years ago

Can I please have details on difference between "New" and "Old" policy options shown in photos

Liked by Massimo S.

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Asked a question 2 years ago

Enable card validation (takings option)... What does this setting do if set to YES?

Liked by Melissa M.

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Asked a question 2 years ago

Reservations "Not Paid" -- Hi, would you consider making a search drop-down for this? It would help financial control ... see all that had declined cards, etc.

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Asked a question 2 years ago

We have received notices of customer payments failing. However, I cannot figure out how to search all reservations to ... reservations together, past and future.

Liked by Massimo S.

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Asked a question 2 years ago

Hi, when putting new photos on a OTA via the portal, do I need to delete / remove the photos that are already there? If ... the portals (and if so how / when)?

Liked by Pierluigi G.

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Asked a question 2 years ago

We have another property, can we host both in our single Octorate platform / log in, or would we need another username / account for the new property?

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Asked a question 2 years ago

How do I extend my room availability? Trying to make a reservation for August 2022

Liked by Massimo S.

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Asked a question 2 years ago

We have a "mandatory" extra heating charge set. It is working automatically with our Booking Engine. However, it is not ... on the Holidu channel, for example.

Liked by Massimo S.

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Asked a question 2 years ago

Agoda and Holidu will not accept photos. See the attached images. 1) We are successfully connected to the channel. 2) We ... page again, as shown in these photos.

Liked by Massimo S.

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Asked a question 2 years ago

How can we disconnect a connected channel? I see we can manually unlink all of the rooms one by one, but that still ... and just want to remove it altogether.

Liked by Massimo S.

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Asked a question 2 years ago

My listing is not updating correctly via VRBO channel. It is coming across as a "hostel." In Octorate there is no ... types VRBO pushes out on its website.

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Asked a question 2 years ago

Have a few things going on here. Please see this trip.com reservation order we received from this new channel. (1) Why ... all other rooms to this channel.

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Asked a question 2 years ago

My room photos are now syncing to the various channels, see the attached images that even if I make them all green, they will not sync. It always returns with the boxes red again.

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Asked a question 2 years ago

I have a guest that had me to an Option by phone for three rooms. How can all of these be paid at one time via credit card?

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